Job Description

THE OPPORTUNITY:

We are looking for an experienced Director, Mortgage Servicing.
In this senior role you will take ownership for overseeing our sub-servicer relationship and managing our master servicer responsibilities. In addition, you will take ownership for the key operational processes for new loan onboarding, loan portfolio oversight, and default servicing policies and activities for Lendage.
You will work closely with our Head of Operational Risk Management, as well as the President of Lendage and the heads of our mortgage sales, operations, investor reporting, and capital markets functions. This is a multi-dimensional role that requires an ability to thoughtfully prioritize and execute on key program management and risk management items under tight deadlines, with an exceptional focus on quality and details.


THE ROLE:

  • Oversee our sub-servicer relationship and monitor key operational sub-servicer SLAs. Ensure all new loans are on-boarded correctly with the sub-servicer. Ensure all reconciliation exceptions and variances are resolved accurately and reconciliations are remediated in accordance with policy.
  • Maintain and oversee policies and procedures for all areas of our mortgage servicing, including performing loans and default servicing.
  • Operate skillfully with reporting software, including Tableau, our loan origination system, and a variety of third-party software systems. Work with our reporting and analytics teams to ensure compliant, comprehensive reporting on key servicing metrics, as well as on adherence to investor SLAs.
  • Communicate frequently with a variety of colleagues and stakeholders across compliance, capital markets, reporting, operations, and executive management. 
  • Devise and propose continuous improvement in the automation of our servicing activities, working closely with our product management and engineering teams.
  • Review, maintain, and improve our policies and procedures for loan servicing, constantly looking for better, more efficient ways in which to help Lendage deliver on its obligations to consumers, investors, and regulators.
  • Remain current on mortgage servicing compliance issues, regulations, and applicable laws. Advise on regulatory or industry changes within mortgage servicing that require a modification in Lendage policies or procedures or that might present opportunities for Lendage.

REQUIREMENTS/ CHARACTERISTICS:

  • Results-oriented individual, with a sense of urgency, and an eye towards detail and compliance. 
  • Min 5-7+ years in a senior mortgage loan servicing role, with a background in default mortgage servicing, as well as extensive experience working with or for a mortgage sub-servicer.
  • Ability to work independently, as well as in a team environment. Seeks feedback and accepts constructive inputs and coaching on a consistent basis, with a continual desire to get better.
  • Looking for a significant new challenge in a startup environment.


ABOUT US: 

Freedom Financial Network is a leading digital personal finance company, built to help people. We do what traditional banks don’t: Put people first. We believe in treating people like humans, not account numbers. We help everyday people get on, and stay on, the path to a brighter financial future, with innovative technology and personalized support at every step. We help people control expenses, manage debt, save money, plan ahead, and make better financial decisions. By leveraging our proprietary data and analytics and artificial intelligence we offer solutions tailored for each step of a consumer's financial journey, including personal loans, home equity loans, help with debt, and even financial tools and education.

With 2,400 employees across California, Arizona and Texas, we have served more than 1 million customers, resolved more than $15 billion in consumer debt and originated $6.5 billion in loans over the course of our 20 years in business. 

Driven by our core values, we’re passionate about supporting our communities and proudly awarded over $500,000 in grants distributed by the Freedom Foundation Fund and the Freedom Family Fund in 2021. We believe in a culture led by diversity, equity, and inclusion, and encourage our employees to bring their full selves to work every day. Our diversity-focused Employee Resource Groups (ERGs) are open to all, whether a member of the ERG community or an ally of the group and we are a member of the Fintech Racial Equity Coalition to address and improve inequality in the fintech industry.

And finally, we take great pride in our achievements. This year we topped the list of Best Place to Work by the Phoenix Business Journal, were a top 100 Corporate Philanthropist by the San Francisco Business Times, a 2021 Most Admired Company and a Tech Company with the Best Company Culture by BestCompaniesAz, a 2021 Top Work Places winner by AZcentral and a BuiltIn Best Places to Work winner, to name a few.

 


 

Application Instructions

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