Director, Freedom Plus Sales
WHO WE ARE:
Freedom Financial Network is a family of companies that takes a people-first approach to financial services, using technology to empower consumers to overcome debt and create a brighter financial future. The company was founded in 2002 by Brad Stroh and Andrew Housser on the belief that by staying committed to helping people, you can ensure better financial outcomes for both the customer and the business. This Heart + $ philosophy still guides the vision of our growing company, which has helped millions of people find solutions for their financial needs.
What began with two people in a spare bedroom has now rapidly expanded to a vibrant business that employs over 2,200 employees (known internally as The Freedom Family) in two locations: San Mateo, CA and Tempe, AZ. When you visit either of our offices, you’ll understand why our employees have voted us the Best Place to Work for the last several years. It’s a place where the Heart + $ philosophy continues to thrive, where we believe that success is only achieved by doing what’s right for our customers, our employees, and our communities.
The Director, Freedom Plus Sales (personal loans) will be responsible for the development, performance and tactical management of the Freedom Plus (F+) Sales team ensuring the sales team is meeting sales goals, regulatory requirements, and other efficiency targets in line with the company vision and values.
In addition to driving revenue growth, the core function of the Director is to create a culture that is aligned to our core values of Care, Get Better, Act with Integrity and Collaborate. The Director actively seeks feedback from all levels of the team and strives to create an environment that is transparent, fair, and engaging. Always acts with the “heart” first knowing the “$” will follow.
The Director, F+ Sales collaborates with the Vice President, F+ Sales to establish plans to improve sales, operational efficiencies, and productivity of the individual Loan Consultants (Sales Agents) while directing improvement initiatives. The Director contributes to individual and process development for Managers, Team Leads, and Loan Consultants including training, coaching, and performance feedback.
- Drives an engaging, positive culture led with our core values of Care, Get Better, Act with Integrity, and Collaborate. Creates an environment where feedback is encouraged and everyone has a voice.
- Owns coaching, development, and performance management of Managers and Team Leads and indirect coaching, development, and performance management of Loan Consultants.
- Develops new and/or refines existing sales strategies, including an omnichannel outreach strategy to optimize success and growth.
- Partners with Loan Operations, Product, and Engineering to reduce operational friction within the loan application and processing processes
- Maintains accurate records of sales and activity reports for each team member.
- Controls expenses to meet budget guidelines.
- Adheres to all company policies, procedures, and business ethics codes and ensures they are communicated and implemented within the team.
- Sets the professional standard for the Freedom Plus sales team in areas of integrity, commitment, organizational and selling skills, and work habits.
- 10+ years in a Telesales/Call Center leadership role with a focus on overseeing lending sales teams (auto, home, personal, etc)
- Demonstrated effective coaching and development skills at all levels within a mid-large sized team.
- Proven effectiveness as a respected leader who has built highly engaged teams in current and past roles.
- Working knowledge of loan origination, credit underwriting, and regulatory requirements
- Excellent collaborative and team-building skills
- In-depth experience in call center workforce planning, workflow analysis, process mapping, input forecasting, and organizational design
- Experience overseeing cross-channel contact strategy, including an understanding of the rules and regulations around the use of these channels in a lending sales environment
- Ability to apply continuous improvement principles to drive efficiency and performance using Agile, Six Sigma, and/or other process excellence tools
- Bachelor's degree preferred
CULTURAL FIT (Our Core Values):
- Care (for everyone): We show compassion and contribute to the well-being and growth of those around us. We only pursue products that improve the financial lives of our clients.
- Act with Integrity (every time): We take the right action even when it is hard and even when no one is watching. We treat our employees, clients, and communities the way they wish to be treated.
- Get Better (every day): We innovate, iterate, and improve each day. We are creative, take thoughtful risks, and ultimately learn and recover from failures.
- Collaborate (with everybody): We strive to work together toward a common purpose by proactively sharing information and inviting participation. We recognize the perspective of various groups and embrace healthy, constructive debate.
This is your opportunity to be part of a growing company where dedicated professionals strive to help customers and each other succeed every day. If that sounds exciting to you, we want to talk to you.