Our customer service turns frowns upside down.
Bring your enthusiasm and problem-solving skills to a team that cares about consumer satisfaction above everything else. We provide you with hands-on training and the tools you need to succeed. You’ll get opportunities to grow your career, make a meaningful impact on people’s lives, and quickly move up within the organization. Take the first step by applying today!
Listen to understand.
Lend an empathetic ear while quickly understanding our customer’s need is very important.
Solving problems quickly.
Working quickly to solve our customer’s problems during their first call is key!
Keep up the pace!
Things move quickly and change is constant - be ready for anything!
Hear what our team has to say
I’ve seen a lot of growth within the company within my four years here and it has truly made a difference in my life because I’ve been fortunate to build relationships with so many unique and interesting teammates.
I’ve been fortunate to build strong, working relationships with many people within the company that have already helped me grow in the company and personally.
In my first few weeks at Freedom, I felt like people really cared for me and treated me with the respect I deserve. I always make sure to do the right thing when no one is watching.
Explore life at Freedom Financial
1st shift arrives to work. Get a cup of coffee, chat with your teammates, and get logged into your dual screens.
First customer call to approve a settlement - this is a happy call! The Welcome Call team is making their first call to congratulate a new client for entering our program.
You just completed your 12th call for the day and you are headed to a 15 minute break — go into one of the private phone booth rooms to make a personal call.
You finished your 20th call for the day and headed to the team potluck lunch on the patio. Enjoy playing a quick game of “bags”!
Start a side by side with your supervisor to listen to some calls and receive some coaching and feedback— you received a Freedom Star today for doing great work!
The 1st shift group is logging out and headed home to pick up the kids from school.
Call volumes spike so the supervisors are taking client calls too.
You take a call from a frustrated client about an error and transferred the call to our dedicated escalations team.
Leadership team is bringing the snack cart around—choose a yummy snack or two (protein bar, pack of cookies, etc.)
The 3rd shift is leaving for the day and headed to grab a bite to eat with some of the teammates. This team gets to sleep in tomorrow!