Job Description

Bilingual Program Review Specialist (Customer Service Rep)

 WHO WE ARE:

Freedom Financial Network is a family of companies that takes a people-first approach to financial services by using technology to empower consumers to overcome debt and create a brighter financial future. The company was founded in 2002 by Brad Stroh and Andrew Housser on the belief that by staying committed to helping people, you can ensure better financial outcomes for both the customer and the business.

What began with 2 people in a spare bedroom has now rapidly expanded to a vibrant business that employs over 2,200 employees (known internally as The Freedom Family) in two locations: San Mateo, CA and Tempe, AZ, as well as a small but growing remote team. When you visit either of our offices, you’ll understand why our employees have voted us the Best Place to Work for the last several years!

Customer Service Representative – Call Center

THE OPPORTUNITY: 

Bilingual Program Review Specialists are customer service professionals committed to helping onboard Spanish-speaking clients successfully. In this role, you would be part of the Onboarding Department for Freedom Debt Relief. This involves reviewing files to ensure all underwriting policies and procedures are followed, as well as providing instructions and feedback to our Sales partners.

Program Review Specialists will also conduct Welcome Calls for new customers. The Welcome Call is an important step as customers start their journey to financial freedom. You will be the first person they speak to after their life-changing decision to join the Freedom Debt Relief program.

CSR – Customer Service Specialist

 THE ROLE: 

  • Provide high level customer service to Freedom Debt Relief clients.
  • Review files to ensure all policies and procedures are followed.
  • Be responsible for sensitive and confidential information.
  • Perform file reviews with accuracy.
  • Conduct inbound Welcome Calls with new customers.
  • Start Date: June 21, 2021

REQUIREMENTS/CHARACTERISTICS

  • Bilingual (Spanish) required.
  • At least one year of superior customer service experience.
  • Ability to review files for accuracy.
  • Projects a positive image.
  • Excellent communication skills (both verbal and written).
  • Must be customer focused, service minded and detail oriented.
  • Ability to successfully multi-task.

Customer Service Representative – Bilingual

OUR CORE VALUES:

  • Care (for everyone): We show compassion and contribute to the well-being and growth of those around us. We only pursue products that improve the financial lives of our clients.
  • Act with Integrity (every time): We take the right action even when it is hard and even when no one is watching. We treat our employees, clients, and communities the way they wish to be treated.
  • Get Better (every day): We innovate, iterate, and improve each day. We are creative, take thoughtful risks, and ultimately learn and recover from failures.
  • Collaborate (with everybody): We strive to work together toward a common purpose by proactively sharing information and inviting participation. We recognize the perspective of various groups and embrace healthy, constructive debate.

Customer Service Specialist – Bilingual

WHY JOIN THE FREEDOM FAMILY?

  • Fast, continued growth - there is a lot of opportunity for advancement!
  • Voted a Phoenix Best Place to Work nine times by our employees, including the #1 spot for two years in a row!
  • Award-winning benefits package to start within 30 days of your start date.
  • 401(k) with employer match.

Freedom Financial Network is an equal opportunity employer. 

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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