UX Research Manager
About the company:
Freedom Financial Network was founded on a simple idea: that our consumers should be empowered to make healthy financial decisions. We take a people-first approach to empower our consumers to overcome debt and create a brighter financial future.
We focus equally on creating a diverse and inclusive environment where our employees can thrive and create human-centered consumer experiences.
About the role:
As a UX Research Manager, you’ll be responsible for hiring, leading and managing a team of UX Researchers, conducting strategic research studies, while contributing to the direction of the various products across the organization. You’ll be a trusted and strategic partner to product stakeholders by communicating and demonstrating the value of user research, and by delivering insights that lead to demonstrable business value.
Hire, lead and develop a UXR team of experienced qualitative and quantitative researchers, guiding the team in executing comprehensive research that thinks across product boundaries, and acts as the guiding light for the organization.
Define and drive a robust UX Research program for Freedom working with Product teams and Market Research team and contribute to strategic planning and roadmaps.
Create mechanisms for UX Research team operations, including intake, scheduling, team capacity management, insights tracking, and process playbooks.
Drive a consumer-centric product development process and organizational culture, advocating for the user’s perspective and building user empathy
Experience conducting UX research in an applied setting (consumer products).
Proficiency in managing, coaching, and developing high-performing UX Researchers
Experience directly managing across different research methodologies
Track-record of successfully working with a variety of cross-functional stakeholders and partners.
Proficient in storytelling and presenting.
Demonstrates strong business acumen. Has a deep understanding of business needs, represents insights to the business, and provides actionable directions that influence strategy.
Is a servant leader who is motivated to build a culture and community by providing the structure, care, mentorship, and development that the team needs to flourish.
Why join us:
We are a diverse group of individuals with a common goal of helping our customers achieve financial health.
We value each other’s opinions and prioritize what’s best for our customers.
We value the “human” component at all levels and it’s reflected in the services we provide and our internal supportive culture.
We focus and invest in the growth of every individual.
We live our values to care for everyone around us, act with integrity every time, collaborate with everybody we work with, and get better at what we do every day.
We’ve been recognized as one of the Top 100 Fastest-Growing Companies in the Bay Area for 2020.