Job Description

About the company: 

Freedom Financial Network was founded on a simple idea: that our consumers should be empowered to make healthy financial decisions. We take a people-first approach to empower our consumers to overcome debt and create a brighter financial future. 

We focus equally on creating a diverse and inclusive environment where our employees can thrive and create human-centered consumer experiences.

About the role:

As a UX Research Manager, you’ll be responsible for hiring, leading and managing a team of UX Researchers, conducting strategic research studies, while contributing to the direction of the various products across the organization. You’ll be a trusted and strategic partner to product stakeholders by communicating and demonstrating the value of user research, and by delivering insights that lead to demonstrable business value.

Job responsibilities:

  • Hire, lead and develop a UXR team of experienced qualitative and quantitative researchers, guiding the team in executing comprehensive research that thinks across product boundaries, and acts as the guiding light for the organization.

  • Define and drive a robust UX Research program for Freedom working with Product teams and Market Research team and contribute to strategic planning and roadmaps.

  • Create mechanisms for UX Research team operations, including intake, scheduling, team capacity management, insights tracking, and process playbooks.

  • Drive a consumer-centric product development process and organizational culture, advocating for the user’s perspective and building user empathy

Requirements:

  • Experience conducting UX research in an applied setting (consumer products).

  • Proficiency in managing, coaching, and developing high-performing UX Researchers

  • Experience directly managing across different research methodologies

  • Track-record of successfully working with a variety of cross-functional stakeholders and partners.

  • Proficient in storytelling and presenting.

  • Demonstrates strong business acumen. Has a deep understanding of business needs, represents insights to the business, and provides actionable directions that influence strategy.

  • Is a servant leader who is motivated to build a culture and community by providing the structure, care, mentorship, and development that the team needs to flourish.

Why join us:

  • We are a diverse group of individuals with a common goal of helping our customers achieve financial health. 

  • We value each other’s opinions and prioritize what’s best for our customers.

  • We value the “human” component at all levels and it’s reflected in the services we provide and our internal supportive culture.

  • We focus and invest in the growth of every individual.

  • We live our values to care for everyone around us, act with integrity every time, collaborate with everybody we work with, and get better at what we do every day.

  • We’ve been recognized as one of the Top 100 Fastest-Growing Companies in the Bay Area for 2020.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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