Job Description

Senior Product Manager - Freedom Home Loans Consumer Communications & Engagement

 

THE OPPORTUNITY:

We are looking for a results-driven Senior Product Manager with a strong track record in driving and launching successful consumer facing digital experience in the financial services.

This is a senior product manager role in Lendage, our rapidly growing home lending business unit within Freedom Financial Network.

 As the Consumer Communications PM, you will be responsible for defining and executing the north star vision for creating engaging experience across all consumer facing platforms and channels (email, sms, consumer portal). You will work closely with the Lendage Marketing team and enterprise contact strategy team to determine and implement effective communication strategies that result in measurable impact.

You must be consumer focused with a passion for building experiences and capabilities that lead to ease of use and high engagement, leveraging the latest innovations in technology. 

You must also be data driven and have a keen understanding for business metrics and digital acquisition funnel KPIs.  

From your bed to your desk in 30 seconds! We’re proudly offering fully remote work options for this role which can be based in CA, AZ, TX, CO, UT, WA, OR.

 As a Senior PM, you will work with key leaders and stakeholders in Sales, Marketing and Operations. You will partner closely with Design and Engineering to define product vision, roadmap and drive prioritization of initiatives based on business goals.  

We are looking for an entrepreneurial, proactive and passionate product manager to innovate and execute on our next generation products and experiences. If you have experience in digital product management in financial services, and want to build a great career driving revenue and delighting borrowers in a rapidly evolving environment with a great culture and a great team, please apply.

From your bed to your desk in 30 seconds! We’re proudly offering fully remote work options for this role which can be based in CA, AZ, TX, CO, UT, WA, OR.

 

THE ROLE:

  •       Be the consumer advocate - understand Freedom/ Lendage consumers wants and needs and their pain points across the journey - and define our products and offerings to meet those needs
  •       Define the consumer communications roadmap, set the sprint team's goals, strategic direction, success metrics and roadmap to develop new products that are aligned with Freedom’s mission and drive maximum impact based on data analysis, market research and usability studies.
  •       Completely own your team's products, existing or new,  across the lifecycle - from ideation, through agile development, to launch, growth and maintenance. Establish the proper frameworks to constantly measure and improve.
  •       Lead and align cross-functional partners and teams: engineers, designers, analysts, marketers, business partners and operations to drive a shared vision.
  •       Drive experimentation with both quantitative and qualitative research and multivariate or A/B testing
  •       Understand design including design thinking and service design as you will work closely with the design team to conceptualize the consumer journey and deliver new experiences
  •       Communicate clearly to all levels - roadmaps, priorities, experiments and decisions across a wide spectrum of audiences.

REQUIREMENTS/CHARACTERISTICS:

  •       Must have 5+ years of  digital product management experience, with at least 3 as a consumer-facing PM. 

Experience and expertise in defining and implementing consumer communications strategies through various channels

  •       Strong customer empathy and previous experience working on customer-facing product flows, ideally in consumer lending or financial services.

Ability to lead from vision definition, product discovery through product delivery to create compelling value propositions for consumers and value for the business. 

  •   Ability to earn trust and commitment at all levels of the organization and create win-win situations that benefit the company and your initiative
  •   Experience collaborating with Product Design partners to drive a clean and simple information architecture, brand-aligned visual design and content strategy, and consistent interaction design patterns
  •   Experience collaborating with Engineering and vendors to understand what’s feasible, what opportunities exist, and sequence/roadmap product releases to meet the needs of consumers and the business
  •   Ability to lead and execute with a sense of urgency. Drive towards action and outcome through direct action as well as influencing key teams and partners. 
  •   Experience in leveraging insights, data and analytics to deliver product enhancements that resulted in significant consumer engagement and business growth. Be able to define and analyze metrics that inform the success of products.
  •       Strong execution ability and experience taking a concept from idea to launch
  •       Experience leading post-launch optimizations including developing testing strategies with at least 2 years of experience with A/B testing 
  •       Experience in managing ambiguity, complexity, and interdependencies in an organized and structured way. 
  •       Excellent judgment and thoughtfulness about the dynamics of a product ecosystem.
  •       Detail-oriented with organizational skills -- be comfortable balancing multiple projects, deadlines, and competing requests and be able to prioritize appropriately
  •       Strong verbal and written communication skills at every level -- within teams, within the company, to users, and other audiences.
  •       An academic background in Computer Science, experience as a software engineer, or related discipline a plus but not required
  •     Communications, Marketing or other business degree a plus 

CULTURAL FIT (Our Core Values):

  • Care (for everyone): We show compassion and contribute to the well-being and growth of those around us. We only pursue products that improve the financial lives of our clients.
  • Act with Integrity (every time): We take the right action even when it is hard and even when no one is watching. We treat our employees, clients, and communities the way they wish to be treated.
  • Get Better (every day): We innovate, iterate, and improve each day. We are creative, take thoughtful risks, and ultimately learn and recover from failures.
  • COLLABORATE (with everybody): We strive to work together toward a common purpose by proactively sharing information and inviting participation. We recognize the perspective of various groups and embrace healthy, constructive debate.

 

About Us:

 

Freedom Financial Network is a leading digital personal finance company, built to help people. We do what traditional banks don’t: Put people first. We believe in treating people like humans, not account numbers. We help everyday people get on, and stay on, the path to a brighter financial future, with innovative technology and personalized support at every step. We help people control expenses, manage debt, save money, plan ahead, and make better financial decisions. By leveraging our proprietary data and analytics and artificial intelligence we offer solutions tailored for each step of a consumer's financial journey, including personal loans, home equity loans, help with debt, and even financial tools and education.

  

With 2,400 employees across California, Arizona and Texas, we have served more than 1 million customers, resolved more than $15 billion in consumer debt and originated $6.5 billion in loans over the course of our 20 years in business. 

  

Driven by our core values, we’re passionate about supporting our communities and proudly awarded over $500,000 in grants distributed by the Freedom Foundation Fund and the Freedom Family Fund in 2021.  We believe in a culture led by diversity, equity, and inclusion, and encourage our employees to bring their full selves to work every day. Our diversity-focused Employee Resource Groups (ERGs) are open to all, whether a member of the ERG community or an ally of the group and we are a member of the Fintech Racial Equity Coalition to address and improve inequality in the fintech industry.

 

And finally, we take great pride in our achievements. This year we topped the list of Best Place to Work by the Phoenix Business Journal, were a top 100 Corporate Philanthropist by the San Francisco Business Times, a 2021 Most Admired Company and a Tech Company with the Best Company Culture by BestCompaniesAz, a 2021 Top Work Places winner by AZcentral and a BuiltIn Best Places to Work winner, to name a few.


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Application Instructions

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