Job Description

THE OPPORTUNITY:

The Payment Servicing Specialist III is responsible for processing transactions for Freedom Financial Asset Management (FFAM).  This role will verify the accuracy of Automated Clearing House (ACH) files to ensure timely submission based on creditors’ internal workflows and deadlines, as well as allocate/fund FFAM loans and process payments. This role is responsible for processing FFAM applications for loan advancements, allocation, and scheduling; process and reconcile payment transactions; and perform other duties as assigned.  Your responsibilities will also include completing projects and reporting.

 

This position is expected to consistently exercise a high degree of initiative, independence, and sound time management when performing assigned tasks, to meet deadlines. Additionally, this role will regularly require attention to detail and the application of Payment Operations department policies and procedures and other Payment Operations team standards. Good judgment, tact, and the ability to multi-task and communicate effectively are of primary importance for this position. Regular attendance is also required as our goal is to exceed our clients’ expectations.

 

THE ROLE:

  • Process loan advancements and withdrawal requests to move funds to appropriate clients
  • Perform reconciliations on investor allocation balances
  • Ensure funds available through exception advance process
  • Remove recalled accounts
  • Disperse investor sale schedules twice a month
  • Process requests to advance funds
  • Review National Automated Clearing House Association (NACHA) file payment transmissions and verify amounts
  • Process NACHA files for loan re-payments
  • Perform reconciliations on NACHA files and posted returns/lockbox payments
  • Complete and approve refunds for payment issues, over-payments and fee reversals
  • Maintain customer privacy when accessing customer accounts and information
  • Enter data accurately and ensure consistent business practices are applied
  • Research discrepancies in a timely manner and with the utmost quality
  • Investigates issues which may impact other work groups; analyzes alternative solutions; presents potential resolutions


QUALIFICATIONS:

Internal Candidate Requirements:

  • Minimum of 1 year of Payment Operations experience 
  • Strong problem solving skills, with the ability to think critically
  • Must be able to multi-task
  • Ability to prioritize and meet strict deadlines
  • Proficient knowledge of Windows-based applications; previous experience in the Microsoft product line, including Word, Excel, and Outlook
  • Professional verbal and written communication skills
  • Ability to work independently
  • Strong analytical abilities

 

External Candidate Requirements

  • At least 2 years of experience in financial services operations
  • Experience/familiarity with ACH/NACHA
  • Accredited ACH Professional
  • Experience in payment processing and/or account research positions
  • Experience working in a deadline/SLA driven department

 

Competencies/Skills

  • Accountability and dependability, balances quality of work to meet strict deadlines
  • Attention to detail, thoroughly performs tasks with care
  • Business/product/process knowledge; implements process improvement recommendations within the context of overall business processes
  • Researching and problem-solving skills; investigates defined issues with uncertain causes; analyzes multiple alternatives, risks, and benefits for a range of potential solutions
  • Self-management; prioritizes tasks by importance and deadline; adjusts priorities as situations change

 

Interested in this opportunity? Apply today!

Application Instructions

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