Job Description

Description

WHO WE ARE:

Freedom Financial Network is a family of companies that takes a people-first approach to financial services, using technology to empower consumers to overcome debt and create a brighter financial future. The company was founded in 2002 by Brad Stroh and Andrew Housser on the belief that by staying committed to helping people, you can ensure better financial outcomes for both the customer and the business. This Heart + $ philosophy still guides the vision of our growing company, which has helped millions of people find solutions for their financial needs.

What began with 2 people in a spare bedroom has now rapidly expanded to a vibrant business that employs over 2000 employees (known internally as The Freedom Family) in two locations: San Mateo, CA and Tempe, AZ. When you visit either of our offices, you’ll understand why our employees have voted us the Best Place to Work for the last several years. It’s a place where the Heart + $ philosophy continues to thrive, where we believe that success is only achieved by doing what’s right for our customers, our employees, and our communities.

In order to create brighter futures for our clients, employees, and businesses, Freedom Financial Network holds itself to four core values that have grown out of our Heart + $ philosophy: to care for everyone around us, act with integrity every time, collaborate with everybody we work with, and get better at what we do every day.

Enrollment Advisor, Freedom Financial Network

Are you looking to take your career to the next step? Freedom Financial Network is offering career opportunities for Client Enrollment Advisors to work with consumers who are seeking solutions to manage their debt to achieve personal financial goals. Successful candidates for the position are those with an aptitude to sell who have worked in a call center environment with an emphasis on customer retention, solution-based selling, and measuring customer satisfaction.

Enrollment Advisors will attempt outbound calls, emails, and text messages on warm leads from potential Freedom Debt Relief or FreedomPlus prospects looking for more information on debt consolidation solutions. You’ll consult, qualify, and transfer leads to specialized workgroups where supporting groups will attempt to convert prospects to the applicable product based on an Enrollment Advisors evaluation of a consumers debt consolidation goals.

Responsibilities

  • Communicate with perspective clients via phone calls and emails regarding consolidation loans, debt settlement, bankruptcy, consumer credit counseling, and other debt management options
  • Advise perspective consumers utilizing a consultative process to achieve solution based sales
  • Utilize lead management tools to track each interaction and progression of lead assignments
  • Adhere to compliance and quality standards of the position
  • Complete regular certification to maintain sales efficacy to meet company compliance needs
  • Follow outlined lead management guidelines to establish contact
  • Meet minimum standard requirements measured through personal scorecard results
  • Achieve daily efficiency metrics related to schedule adherence/conformance

Start Date: March 2nd 2020

Shift: M-F (Weekends Based on Business Need)

REQUIREMENTS:

  • Previous or current inbound or outbound call center experience is strongly preferred
  • One to three years of sales, collections, retention and/or customer service experience preferred
  • One to two years of meeting performance sales goals is a plus
  • General knowledge of financial service products (i.e. credit cards, personal loans, student loans)
  • Ability for a shift between 6am – 6pm, Monday through Friday
  • Ability to work weekends as business needs dictate
  • Meet shift-bid scheduling requirements to maintain proper staffing needs
  • A history of successfully exceeding company goals in a fast-paced work environment
  • Strong listening skills with the ability to understand and influence
  • Solid computer skills with experience effectively managing a CRM
  • The drive to succeed, but not at the client’s expense
  • Experience with discovering consumer needs to elicit more information to offer solution based services


CULTURAL FIT (Our Core Values):

  • Care (for everyone): We show compassion and contribute to the well-being and growth of those around us. We only pursue products that improve the financial lives of our clients.
  • Act with Integrity (every time): We take the right action even when it is hard and even when no one is watching. We treat our employees, clients, and communities the way they wish to be treated.
  • Get Better (every day): We innovate, iterate, and improve each day. We are creative, take thoughtful risks, and ultimately learn and recover from failures.
  • Collaborate (with everybody): We strive to work together toward a common purpose by proactively sharing information and inviting participation. We recognize the perspective of various groups and embrace healthy, constructive debate.

WHY JOIN THE FREEDOM FAMILY?

  • Fast, continued growth – there’s a lot of opportunity for advancement
  • Voted a Phoenix Best Place to Work 9 times by our employees including the #1 spot for 2 years in a row!
  • Hourly + monthly bonus
  • Benefits start within 30 days
  • 401k with employer match
  • 2 weeks’ paid vacation (increased with tenure)
  • 9 paid holidays & 5 sick days
  • Paid time off for volunteer work and on your birthday

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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