WHO WE ARE:
Freedom Financial Network is a family of companies that takes a people-first approach to financial services, using technology to empower consumers to overcome debt and create a brighter financial future. The company was founded in 2002 by Brad Stroh and Andrew Housser on the belief that by staying committed to helping people, you can ensure better financial outcomes for both the customer and the business. This Heart/$ philosophy still guides the vision of our growing company, which has helped millions of people find solutions for their financial needs.
What began with 2 people in a spare bedroom has now rapidly expanded to a vibrant business that employs over 1700 employees (known internally as The Freedom Family) in two locations: San Mateo, CA and Tempe, AZ. When you visit either of our offices, you’ll understand why our employees have voted us the Best Place to Work for the last several years. It’s a place where the Heart/$ philosophy continues to thrive, where we believe that success is only achieved by doing what’s right for our customers, our employees, and our communities.
As a Corporate Trainer, you have an important role in promoting the development of our most important asset, our talent.
Corporate Trainers enhance the competencies of individual employees by designing and conducting training programs that will boost employee’s workplace performance in alliance with Freedom Financial Network’s core values. You will be responsible for performing training needs assessments, and working with Instructional Designers to design and deliver curriculum and learning materials.
Corporate Trainers help employees cultivate their skills and knowledge. You will provide complete training to share your expertise in ways that motivate others.
Your goal is to promote efficiency and competitive advantage by developing the skills of personnel.
-Facilitate and conduct New Hire Training
-Responsible for performance and classroom management
-Create and conduct on-going training programs to meet the Freedom Financial Network culture
-Utilize a variety of training methodologies, techniques, concepts, learning tools and practices to ensure maximum learning effectiveness.
-Fostering a positive, practical, and effective on boarding process for new hires
-Collaborate with QA Team and existing subject matter experts to ensure training is up-to-date
-Deliver training courses for ongoing learning and development for existing employees
-2+ years of call center training experience
-1 year of collections or loan servicing call center training experience preferred
-Adaptability to a growing and changing environment
-Excellent communicator - possessing stellar speaking, writing, and listening skills
-Effective and engaging presentation skills
-Bachelor's Degree or equivalent experience
-Financial services background preferred (banking, collections, sales)
WHY JOIN THE FREEDOM FAMILY?
-Fast, continued growth
-Voted a Best Place to Work multiple times by our employees, most recently #1 in Phoenix in 2016 and 2017!
-Benefits start within 30 days
-401k with employer match
-3 weeks’ paid vacation (increased with tenure)
-9 paid holidays & 5 sick days
-Paid time off for volunteer work and on your birthday
This is your opportunity to be part of a growing company where dedicated professionals strive to help customers and each other succeed every day. If that sounds exciting to you, we want to talk to you.